It is important the customer provides all correct contact details such as email/address/telephone numbers etc.

Upon receiving our returned order, have the capacity to hold in our care, your order for up to seven (7) days only.
Palazzo Collezioni do not provide storage facilities for customer’s orders.
Should you (without any prior arrangement) allow the goods to stay at Palazzo Collezioni premise after the seven (7) day period, we will not be held responsible for the safety and care of your order.
Storage and handling fees will apply to any goods not collected or delivered within the seven (7) day time period.
After Palazzo Collezioni attempt to contact you or succeed to contact you advising of your item's arrival and you do not contact Palazzo Collezioni or be un-contactable for a period of sixty (60) days after the arrival of your order, Palazzo Collezioni reserve the right to cancel your order and retain all ordered items including all monies paid towards the order thus far.

While Palazzo Collezioni has made every effort to accurately display the colours of our products, Palazzo Collezioni shall not be liable for any difference in colour variation of representation of items displayed on the Web Site resulting from your monitor display.
Regarding all colour and sheen/finish on certain fabrics and items, Palazzo Collezioni has made every effort to display images of the collections representing their actual colour and sheen /finish and will not be held responsible for any degree of inaccuracies between the displayed image and the actual finish of the purchased item. If colour and sheen/finish is critical to your interior, please contact our office for further information. Alternatively, if possible you may visit one of our boutiques listed on our website.
Palazzo Collezioni shall not be liable for any delay or failure in performance caused by circumstances beyond our control.